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We at Kal-Mor Mortgages & Investments Ltd. (Kal-Mor) respect the privacy of our customers
and are committed to protecting your privacy while visiting our web-site.
Please, take a moment to read over our privacy policy so that you can better understand
what type of information we collect and how we use this information to process requests.
In order to serve our customers, it is a must that we make use of modern technology and
customer information.
Your Expectation of Privacy
Kal-Mor knows that you count on us to provide preventive measures to protect customer information.
We have implemented Policies and Procedures to prevent improper usage of confidential customer
information.
Information that Kal-Mor retains and collects is used for the purpose of administering financial
services and to provide the customer with additional products or services. Employee access
to customer information is limited to authorized Kal-Mor employees whom know the sensitivity of
customer information. Employees are educated on the importance of confidentiality and customer
privacy. Failure to do so will result in disciplinary action or termination in appropriate cases.
Collection of Personally Identifiable Information and How We Use It
Personally identifiable information includes, but is not limited to, first and last name,
physical address, postal code, email address, business and home phone numbers,
social security number, date of birth, income and other financial information that may identify
you as a specific individual.
We safeguard the information you provide to us. Below are ways in which we use and protect
information received on our Website:
Applications:
When you apply online for products and services, you provide personal information that is
necessary for us to process your application. The transmission of this information from you to
us or from us to you is secured via SSL Technology (Secure Socket Layer). This technology
encrypts (or scrambles) your personal information during transmission so it's virtually impossible
for anyone other than Kal-Mor Mortgages to read it. You know you are in a secured area when
your Internet Browser shows a closed padlock symbol (Internet Explorer) or an unbroken key on the
lower left corner and a solid blue line at the top (Netscape browser).
Email:
We retain the content of your email, your email address, and our response so that we can
efficiently reply to your concerns, process your loan application and in order to comply with
federal and provincial record retention requirements. If we think a particular Kal-Mor product
or service, or a product or service offered by one of our affiliates, might appeal to you, we may
occasionally contact you at your email address to inform you of its availability. If you prefer
not to receive promotional emails, please contact us either by email or at the toll free
telephone number listed under the Contact Us link.
Collection of General Information and How We Use It
Some areas of our website require information, such as your email address, to access the status
of your application or to perform certain tasks. In these circumstances, we collect your
information for the purpose of being able to interact or reply to you. If you are merely browsing
our website anonymously then personal information, such as your email address, is not collected.
When and How Your Information is Shared
Upon submitting a loan application, the information you provided is stored in our databases,
off of the Internet, and processed by Kal-Mor employees. Kal-Mor employees may also disclose
portions of your information to our authorized agents to obtain the following services on your
behalf:
Loan underwriting
Credit report
Title search
Mortgage insurance
Appraisal
Settlement
As part of the processing and underwriting of your loan file, we may be required to contact
certain third parties, such as employers or financial institutions, to verify the information
you provided in your application. We will not divulge this information to external parties
unless we have informed you, been authorized by you, or are required to do so by law.
Keeping Information Accurate
If you ever notice that your information is not complete, accurate or current, please contact
us either by email or by calling the toll-free telephone number provided under the Contact Us
link to let us know. We will correct the information as quickly as possible. If we report any
inaccurate information about your account(s) to a consumer reporting agency, please notify us in
writing of the inaccuracy. Your written notice describing the specific inaccuracy(ies) should be
sent to: Kal-Mor Mortgages & Investments Ltd., 3304 - 30 Avenue, Vernon, BC, V1T-2C8.
Planning Tools
When you use various planning tools (calculators and worksheets) on our website, the calculations
are performed on your computer. We do not capture the personal information you provide on these
planning tools.
Continual Updates
In an effort to enhance our site and the products and services that are offered to you, we may
amend this policy, and any of the procedures described herein, at any time without prior notice.
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